Cookie Policy

Learn how we use cookies and similar technologies to improve your experience while protecting your privacy.

Last updated: January 20, 2025

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

Important: By using KloxVPN's website, you consent to the use of cookies as described in this policy.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled.

Purpose:

  • • Website security and authentication
  • • Session management
  • • Load balancing
  • • Basic website functionality

Examples:

  • • Login session cookies
  • • Security tokens
  • • Language preferences
  • • CSRF protection

Retention: Session-based or up to 30 days

Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Purpose:

  • • Website performance analysis
  • • User behavior insights
  • • Content optimization
  • • Error tracking and debugging

Third Parties:

  • • Google Analytics (anonymized)
  • • Hotjar (user experience)
  • • Internal analytics tools
  • • Performance monitoring

Retention: Up to 2 years • Data: Anonymized

Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization features.

Purpose:

  • • Remember user preferences
  • • Personalized content
  • • Chat widget functionality
  • • Form auto-completion

Examples:

  • • Theme preferences
  • • Language settings
  • • Recently viewed content
  • • Support chat history

Retention: Up to 1 year • Can be disabled

Marketing Cookies (Optional)

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

Purpose:

  • • Targeted advertising
  • • Campaign performance tracking
  • • Retargeting visitors
  • • Social media integration

Third Parties:

  • • Google Ads
  • • Facebook Pixel
  • • Twitter Analytics
  • • Affiliate tracking

Retention: Up to 2 years • Can be disabled

How We Use Cookies

We use cookies for various purposes to enhance your experience and improve our service:

Website Functionality

  • Maintain your login session securely
  • Remember your language and region preferences
  • Provide consistent user interface
  • Enable shopping cart functionality

Performance & Analytics

  • Analyze website traffic and usage patterns
  • Identify and fix technical issues
  • Optimize website performance
  • Understand user behavior and preferences

Third-Party Cookies

Some cookies are set by third-party services that appear on our website. We work only with trusted partners who meet our privacy standards.

Google Analytics

Provides website analytics and user behavior insights (anonymized data only)

Payment Processors

Stripe and PayPal may set cookies for secure payment processing

Stripe: Stripe Privacy PayPal: PayPal Privacy

Customer Support

Live chat and support widgets may use cookies for functionality

Purpose: Chat history, user preferences, support ticket tracking

Social Media

Social media buttons and widgets may set cookies

Facebook: Privacy Policy
Twitter: Privacy Policy

Managing Your Cookie Preferences

You have several options to control and manage cookies on our website:

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • • Accept all cookies
  • • Accept only essential cookies
  • • Customize your cookie preferences
  • • Learn more about our cookie usage

Browser Settings

You can control cookies through your browser settings:

Chrome

Settings → Privacy and Security → Cookies

Firefox

Options → Privacy & Security → Cookies

Safari

Preferences → Privacy → Cookies

Edge

Settings → Cookies and Site Permissions

Mobile Devices

Control cookies on mobile browsers:

iOS Safari

Settings → Safari → Privacy & Security

Android Chrome

Chrome Menu → Settings → Site Settings

Mobile Apps

App Settings → Privacy → Cookie Preferences

Important Note:

Disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they are necessary for basic website operation.

Do Not Track & Privacy Signals

We respect privacy signals and provide multiple ways to limit tracking:

Do Not Track (DNT)

  • • We honor DNT browser signals
  • • Analytics cookies are disabled when DNT is enabled
  • • Marketing cookies are automatically blocked
  • • Only essential cookies remain active

Global Privacy Control (GPC)

  • • Automatic opt-out from data sales
  • • Limits targeted advertising
  • • Reduces data collection
  • • Complies with privacy regulations

Privacy First Approach:

As a VPN service focused on privacy, we minimize cookie usage and respect all privacy preferences by default.

Cookie Retention Periods

Different types of cookies are stored for different periods based on their purpose:

Session Cookies

Deleted when you close your browser

Session Only

Essential Cookies

Security and basic functionality

Up to 30 days

Functional Cookies

User preferences and settings

Up to 1 year

Analytics Cookies

Website performance and usage

Up to 2 years

Marketing Cookies

Advertising and campaign tracking

Up to 2 years

Legal Compliance

Our cookie practices comply with major privacy regulations worldwide:

GDPR (European Union)

  • • Explicit consent for non-essential cookies
  • • Clear information about cookie purposes
  • • Easy withdrawal of consent
  • • Data minimization principles
  • • Right to object to processing

CCPA (California)

  • • Right to know about data collection
  • • Right to delete personal information
  • • Right to opt-out of data sales
  • • Non-discrimination for privacy choices
  • • Transparent privacy practices

ePrivacy Directive (EU)

  • • Cookie consent requirements
  • • Information about cookie storage
  • • Opt-in for tracking cookies
  • • Exemptions for essential cookies

Other Jurisdictions

  • • PIPEDA (Canada)
  • • LGPD (Brazil)
  • • Privacy Act (Australia)
  • • Local privacy laws compliance

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Notification Methods

We will notify you of significant changes via email, website banner, or updated consent banner

Effective Date

Changes become effective 30 days after notification, giving you time to review and adjust preferences

Your Choices

You can always update your cookie preferences or contact us with questions about changes

Contact Us About Cookies

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

General Inquiries

  • 📧 Email: [email protected]
  • 💬 Live Chat: Available 24/7 on our website
  • 📞 Support: Through our customer portal

Data Protection Officer

  • 📧 Email: [email protected]
  • 🏢 For GDPR and privacy regulation inquiries
  • ⚖️ Cookie compliance and legal matters

Quick Response Commitment:

We will respond to all cookie-related inquiries within 48 hours and provide assistance with managing your preferences.