Support - KloxVPN | Help Center & Customer Support

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Connection Issues

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Billing & Payments

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❓ Frequently Asked Questions

Find quick answers to the most common questions about KloxVPN

How do I set up KloxVPN on my device?

Download the app for your device from our download page, create an account, and follow the setup wizard. We have detailed guides for all supported platforms.

Why is my VPN connection slow?

Try connecting to a server closer to your location, switch to the WireGuard protocol, or contact support if the issue persists. Server load and distance affect speed.

Can I use KloxVPN on multiple devices?

Yes! All plans include support for up to 5 simultaneous device connections. You can use KloxVPN on your phone, computer, tablet, and more.

How do I cancel my subscription?

You can cancel anytime through your account portal. Your service will continue until the end of your billing period, and you'll receive a confirmation email.

Is my data really private with KloxVPN?

Absolutely. We have a strict no-logs policy and use military-grade encryption. We don't track, store, or share your online activities.

What should I do if I can't connect to any servers?

Check your internet connection, try different server locations, restart the app, or contact our support team for personalized troubleshooting assistance.

🔧 Common Issues & Solutions

Quick fixes for the most common KloxVPN issues

Can't Connect

• Check internet connection
• Try different server location
• Restart the app
• Switch VPN protocol

Slow Speeds

• Choose nearest server
• Use WireGuard protocol
• Close bandwidth-heavy apps
• Check server load

Mobile App Issues

• Update to latest version
• Restart your device
• Clear app cache
• Reinstall the app

Login Problems

• Verify email and password
• Reset password if needed
• Check account status
• Contact support

Streaming Issues

• Use streaming-optimized servers
• Clear browser cache
• Try different server location
• Disable browser extensions

Installation Blocked

• Disable antivirus temporarily
• Run as administrator
• Check firewall settings
• Download from official site

💳 Billing & Account Questions

Everything you need to know about payments, refunds, and account management

How do I get a refund?

We offer a 30-day money-back guarantee. Contact our support team within 30 days of purchase for a full refund, no questions asked.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency for maximum privacy and convenience.

Can I change my billing cycle?

Yes, you can upgrade or downgrade your plan at any time. Changes will be prorated and reflected in your next billing cycle.

Why was my payment declined?

Payment declines can happen due to insufficient funds, expired cards, or bank restrictions. Try a different payment method or contact your bank.

Do you offer student discounts?

Yes! We offer special pricing for students. Contact our support team with your valid student ID to learn about available discounts.

Still Need Help?

Our support team is standing by to help you with any questions or issues you might have.