Refund Policy

We stand behind our service with a 30-day money-back guarantee. Learn about our refund process and terms.

Last updated: January 20, 2025

7-Day Money-Back Guarantee

We're confident you'll love KloxVPN!

  • • Full refund within 7 days of your initial purchase
  • • No questions asked - we respect your decision
  • • Quick processing - refunds processed within 5-10 business days
  • • Original payment method - refunded to your original payment source
  • • All subscription plans - applies to all plan durations

This guarantee demonstrates our commitment to customer satisfaction and confidence in our VPN service quality.

Refund Eligibility

Eligible for Full Refund

  • New customers within 7 days of first purchase
  • Technical issues that cannot be resolved by our support team
  • Service dissatisfaction for any reason within 7 days
  • Billing errors or unauthorized charges
  • Duplicate payments or processing errors

Refund Limitations

  • After 7 days: No refunds for unused time or partial months
  • Abuse prevention: Multiple refund requests may be declined
  • Terms violation: Accounts terminated for policy violations
  • Gift subscriptions: Special terms may apply

How to Request a Refund

Requesting a refund is simple and straightforward. Choose the method that works best for you:

Live Chat

Instant support available 24/7

Email Support

Send detailed refund request

Send Email

Account Portal

Self-service refund request

Go to Portal

Required Information

To process your refund quickly, please provide:

  • • Your account email address
  • • Order/transaction ID (if available)
  • • Reason for refund request (optional but helpful)
  • • Preferred refund method (if different from original payment)

Refund Processing Timeline

1

Request Received

We acknowledge your refund request within 24 hours and begin processing immediately.

2

Verification & Approval

We verify your account and eligibility. Most refunds are approved within 1-2 business days.

3

Payment Processing

Refund is processed to your original payment method within 3-5 business days.

4

Confirmation

You receive email confirmation once the refund appears in your account (5-10 business days total).

Processing Times by Payment Method:

  • • Credit/Debit Cards: 5-10 business days
  • • PayPal: 3-5 business days
  • • Bank Transfer: 7-14 business days
  • • Cryptocurrency: Contact support for assistance

Mobile App Store Refunds

If you purchased KloxVPN through a mobile app store, different refund policies may apply:

Apple App Store

  • • Request refunds through Apple's support system
  • • Visit reportaproblem.apple.com
  • • Apple's refund policy applies
  • • We can assist with the process if needed
Apple Refund Portal

Google Play Store

  • • Request refunds through Google Play Console
  • • Visit play.google.com/store/account
  • • Google's refund policy applies
  • • Contact us for additional support
Google Play Refunds

Need Help with App Store Refunds?

Our support team can guide you through the app store refund process and provide any necessary documentation.

Subscription Cancellation

Understanding the difference between cancellation and refunds:

Cancellation Process

  • Cancel anytime through your account portal
  • Service continues until end of billing period
  • Receive confirmation email
  • No automatic renewal

Important Notes

  • Cancellation ≠ immediate refund
  • You keep access until period ends
  • Can reactivate anytime
  • Data remains secure

Billing Disputes & Chargebacks

Please Contact Us First!

Before initiating a chargeback with your bank or credit card company, please contact our support team. We can often resolve billing issues quickly and avoid the complications of chargeback disputes.

Common Billing Issues We Can Resolve

  • • Duplicate charges
  • • Incorrect billing amounts
  • • Unwanted subscription renewals
  • • Currency conversion issues
  • • Failed payment notifications
  • • Billing cycle confusion
  • • Promotional code problems
  • • Account access issues

Chargeback Consequences

  • • Account may be suspended during dispute
  • • Additional fees may apply
  • • Longer resolution time than direct refund
  • • May affect future payment processing

Special Circumstances

We understand that exceptional situations may arise. We handle these cases with care and flexibility:

Medical or Family Emergencies

We may consider refunds beyond the 30-day period for documented medical emergencies or family crises. Please contact our support team with relevant documentation.

Service Outages

If we experience significant service outages that affect your ability to use KloxVPN, we may offer prorated refunds or service credits.

Legal Restrictions

If VPN services become illegal in your jurisdiction after your purchase, we may consider refunds on a case-by-case basis.

Technical Incompatibility

If our service is fundamentally incompatible with your device or network setup and our support team cannot resolve the issue, we may offer a refund.

Contact Us About Refunds

Our billing and refund team is here to help you with any questions or concerns:

Billing Support

  • 📧 Email: [email protected]
  • 💬 Live Chat: Available 24/7 on our website
  • 📞 Priority Support: For billing issues

Account Management

  • 🌐 Portal: portal.klox.app
  • 📱 Mobile Apps: Manage subscriptions
  • ⚡ Self-Service: Cancel or modify anytime

Quick Response Guarantee:

We respond to all refund requests within 24 hours and process approved refunds within 3 business days.