This page is for founders, agencies, and IT shops packaging Klox under their own name. It is not a consumer setup guide — end users still download your app build and press Connect.
Knowledge Base may appear in your stack — website, comments, installers, or admin tools. None of that replaces the VPN protocol or adds a secret "Knowledge Base mode" inside the tunnel.
White-label VPN partners often ask how Knowledge Base fits next to a branded Klox client. Short answer: branding, billing, and support are yours; the tunnel is still WireGuard, OpenVPN, OpenConnect, and Shadowsocks on five devices.
We keep commercial facts upfront: consumer pricing reference is $2.83/month on the yearly plan with 7-day money-back on your first purchase; partner economics live on /white-label and /reseller.
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What Knowledge Base is in your stack
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Document decisions in your runbook so marketing and engineering do not talk past each other.
Document which version removed or renamed `Knowledge Base` so SEO pages like this one stay truthful.
Partners grep builds, store listings, and support macros for strings like `Knowledge Base`. That is a packaging question: does the name still ship, should it be renamed, or removed?
- 1Skim the diagram above.
- 2Do the numbered steps once on your real network.
- 3Use the FAQ if a sentence was too long.
- 4Follow one related article — not ten tabs.
How to read this page
| Article | L1 ticket it eats | Owner |
|---|---|---|
| Install Windows / Mac / iOS / Android (4) | Where is the app | Brand / stores |
| Sign in and reset password | Locked out | Brand |
| Can't connect: try another location | Generic fail | Brand |
| WireGuard vs OpenVPN fallback | UDP blocked | Brand + confirm client |
| Hotel / airport captive portal | No internet after connect | Brand |
| Kill switch: I have no internet | Fail-closed + portal | Brand (match glass) |
| Split tunnel basics | Printer / LAN dead | Brand if you ship it |
| Five devices / remove a slot | Limit reached | Brand |
| What a VPN does not do | Malware / hacked Instagram | Brand |
| Refunds and money-back window | I want out | Brand / finance |
| Failed payment / update card | Past due | Brand |
| Change email / delete account | GDPR-ish | Brand |
| Dedicated IP (if sold) | Allowlist | Brand + sales |
| Status and outages | Is it us | Brand |
| Abuse / AUP summary | Why am I paused | Brand |
| Privacy in one page | Do you log | Brand, matches policy |
| Android always-on / iOS notes | OS settings | Brand |
| Router / TV limits | Unsupported hopes | Brand |
If the macro and the article disagree, the screenshot wins.
— KloxVPN operator notes
Cloudflare Learning: What is a VPN?
Store vs tunnel
App Store screenshots and Play listing text are marketing surfaces. The tunnel handshake is engineering. Keep tickets separated.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
When users mention Knowledge Base
If a subscriber cites `Knowledge Base` in a ticket, clarify whether they mean your website, your installer, or a VPN error message.
Reseller and white-label paths differ; pick one story on your homepage.
What the tunnel still does
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
You inherit server capacity, protocol maintenance, and core app updates from Klox infrastructure. You own front-line support and brand promise.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Device cap
five devices per subscription is still enforced. Your pricing page should say so clearly.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Protocol choice
WireGuard first, OpenVPN fallback — same as consumer. Document that in partner FAQs.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Branding checklist around Knowledge Base
When unsure, link to /white-label instead of improvising specs in sales email.
If you rebrand, update every surface in one release when possible. Half-old names confuse users and app review.
Keep /download logic in mind: consumer links on your domain should point to your build, not klox.app, unless that is intentional.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Comments and CMS plugins
Some partners embed comment systems or CMS tools named `Knowledge Base`. That is website plumbing, not VPN configuration.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
2FA and admin panels
Protect reseller panels separately. See admin 2FA checklist if you have not locked down logins.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Support scripts that work
Escalate tunnel failures to infrastructure. Escalate storefront or installer naming to your release manager.
Run quarterly content audits on blog posts that mention `Knowledge Base` so partners do not contradict each other.
When unsure, link to /white-label instead of improvising specs in sales email.
Ask: OS, app version, protocol, and whether Connect ever worked on another network. Only then dig into build strings like `Knowledge Base`.
Document which version removed or renamed `Knowledge Base` so SEO pages like this one stay truthful.
Refund policy
Mirror 7-day money-back on your first purchase in your terms or explain differences in writing before checkout.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Launch week
Use launch checklist so `Knowledge Base` questions do not land on day one.
Run quarterly content audits on blog posts that mention `Knowledge Base` so partners do not contradict each other.
What not to promise
No invented "Knowledge Base encryption." No secret city counts. No SOC 2 badge unless you actually hold one.
Point enterprise buyers to /trust-center for what Klox publishes today, then add your own policies honestly.
Run quarterly content audits on blog posts that mention `Knowledge Base` so partners do not contradict each other.
When unsure, link to /white-label instead of improvising specs in sales email.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Competitor comparisons
Compare features you ship. Avoid review-farm copy; it ages badly and triggers store rejection.
Run quarterly content audits on blog posts that mention `Knowledge Base` so partners do not contradict each other.
Next step
Talk to sales via /white-label when you are ready to ship glass with your logo.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Release checklist when Knowledge Base appears in builds
Archive old screenshots so marketing does not resurrect retired strings.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Run smoke tests: install, connect WireGuard, switch to OpenVPN, sign out, reinstall.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Search your repo and CI artifacts for `Knowledge Base` before every store submission.
App review
Apple and Google reject inconsistent VPN claims. Keep copy aligned with actual protocols.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Versioning
Tag builds that change `Knowledge Base` so support can map tickets to releases.
Reseller and white-label paths differ; pick one story on your homepage.
Partner FAQ snippets
Q: Where is pricing? A: You set retail; reference $2.83/month on the yearly plan only if you mirror consumer tiers.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Q: Can we sell unlimited devices? A: Only if your commercial plan allows it; default is five devices.
Q: Refunds? A: Honor 7-day money-back on your first purchase or publish your own policy clearly.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Sales
Point enterprise buyers to /trust-center for published policies.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Reseller
Reseller program if you want volume without full white-label.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Long-term maintenance
Collect user feedback on confusing labels — rename in the next release rather than debating in chat.
Train new support staff on tunnel vs branding tickets in the first week.
Keep marketing, engineering, and support in one thread when `Knowledge Base` changes. Silent renames cause refund spikes.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
When unsure, link to /white-label instead of improvising specs in sales email.
Branding
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Contact
White-label for partnership questions.
Store reviewers compare screenshots to real behavior. Mislabelled `Knowledge Base` strings are an easy rejection reason.
Key Takeaways
Key takeaway: Knowledge Base is part of your brand or stack — not a new tunnel protocol. Klox white-label still ships WireGuard, OpenVPN, OpenConnect, and Shadowsocks on five devices.
Document naming decisions, split support tickets, and do not promise features the core app does not have.
Related Resources
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KloxVPN Team
Experts in VPN infrastructure, network security, and online privacy. The KloxVPN team has been building and operating VPN services since 2019, providing consumer and white-label VPN solutions to thousands of users worldwide.