Introduction
At KloxVPN, operated by Secuno LLC (a Wyoming limited liability company with principal place of business at 30 N Gould Ste, Sheridan, Wyoming, USA - 82801), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service, website, and mobile applications.
By using KloxVPN services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy. This policy is governed by the laws of the State of Wyoming and the United States of America.
Information We Collect
Account Information
- Email address (for account creation and communication)
- Payment information (processed by third-party payment processors; we do not store full card details)
- Account preferences and settings
- Customer support communications
Technical Information
- Device type and operating system
- App version and crash reports
- Connection timestamps (for service optimization only)
- Bandwidth usage (aggregated, non-identifying data)
Website Analytics
- Website usage statistics (anonymized)
- Browser type and version
- Pages visited and time spent
- Referral sources
What We Don't Collect
We maintain a strict no-logs policy. We DO NOT collect, store, or monitor:
- • Your browsing history or websites visited
- • DNS queries or search terms
- • Files downloaded or uploaded
- • Your real IP address when connected to VPN
- • Connection logs or session data
- • Traffic content or metadata
- • Timestamps of individual connections
- • Bandwidth usage per user
This no-logs policy has been independently audited and verified. We cannot provide information we don't have, ensuring your online activities remain completely private.
How We Use Your Information
We use the limited information we collect only for the following purposes:
- Service Provision:To provide, maintain, and improve our VPN service
- Account Management:To manage your account and process payments
- Customer Support:To respond to your inquiries and provide technical support
- Service Optimization:To analyze usage patterns and improve performance
- Legal Compliance:To comply with applicable laws and regulations
- Security:To detect and prevent fraud, abuse, and security threats
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share limited information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our service:
- Payment processors (Stripe) for billing
- Cloud infrastructure providers for service hosting
- Customer support platforms
- Analytics services (anonymized data only)
Legal Requirements
We may disclose information if required by law, but only to the extent necessary:
- Valid court orders or subpoenas
- Legal process compliance
- Protection of our rights and safety
- Prevention of fraud or illegal activities
Important: Due to our no-logs policy, we cannot provide information about your online activities even if legally requested, as we simply don't have this data.
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
- • AES-256 encryption
- • Secure server infrastructure
- • Regular security audits
- • Encrypted data transmission
Administrative Safeguards
- • Limited access controls
- • Employee training programs
- • Incident response procedures
- • Regular security assessments
Data Retention
We retain personal information only as long as necessary:
- Account Information: Retained while your account is active and for 30 days after cancellation
- Payment Records: Retained for 7 years for tax and accounting purposes (as required by U.S. law)
- Support Communications: Retained for 2 years for service improvement
- Analytics Data: Anonymized data retained for service optimization
Your Privacy Rights
You have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days as required by applicable law.
CCPA Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
GDPR Rights (EU/EEA Users)
- Right to access your data
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object
- Right to restrict processing
Other U.S. State Laws
We comply with applicable state privacy laws including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other state consumer privacy statutes. Residents of these states have similar rights to access, delete, correct, and opt-out of certain data practices.
Third-Party Services
We integrate with trusted third-party services that have their own privacy policies:
- Payment Processors: Stripe, cryptocurrency processors
- Analytics & Support: Google Analytics (anonymized), customer support platforms, app store analytics
We ensure all third-party services meet our privacy standards and data protection requirements.
International Data Transfers
KloxVPN operates globally with servers in multiple countries. Your data may be processed in countries where we operate servers. All transfers are protected by appropriate safeguards. We use Standard Contractual Clauses for EU data transfers. Our no-logs policy applies regardless of server location.
Children's Privacy
KloxVPN is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
For users between 13–18 years old, parental consent may be required depending on your jurisdiction. We encourage parents to monitor their children's internet usage and educate them about online privacy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last updated" date at the top of this policy
- We will notify you via email for significant changes
- We will post a notice on our website
- We may require your consent for material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Data Protection Officer / Legal
[email protected]For GDPR-related inquiries and legal compliance matters
Company
Secuno LLC
30 N Gould Ste, Sheridan, Wyoming, USA - 82801
We will respond to all privacy-related inquiries within 30 days, or sooner as required by applicable law.