7-Day Money-Back Guarantee
We're confident you'll love KloxVPN!
- Full refund within 7 days of your initial purchase
- No questions asked — we respect your decision
- Quick processing — refunds processed within 5–10 business days
- Original payment method — refunded to your original payment source
- All subscription plans — applies to all plan durations
This guarantee demonstrates our commitment to customer satisfaction and confidence in our VPN service quality.
Refund Eligibility
Eligible for Full Refund
- New customers within 7 days of first purchase
- Technical issues that cannot be resolved by our support team
- Service dissatisfaction for any reason within 7 days
- Billing errors or unauthorized charges
- Duplicate payments or processing errors
Refund Limitations
- After 7 days: No refunds for unused time or partial months
- Abuse prevention: Multiple refund requests may be declined
- Terms violation: Accounts terminated for policy violations
- Gift subscriptions: Special terms may apply
How to Request a Refund
Requesting a refund is simple. Choose the method that works best for you:
Required Information
To process your refund quickly, please provide:
- Your account email address
- Order/transaction ID (if available)
- Reason for refund request (optional but helpful)
- Preferred refund method (if different from original payment)
Refund Processing Timeline
Request Received
We acknowledge your refund request within 24 hours and begin processing immediately.
Verification & Approval
We verify your account and eligibility. Most refunds are approved within 1–2 business days.
Payment Processing
Refund is processed to your original payment method within 3–5 business days.
Confirmation
You receive email confirmation once the refund appears in your account (5–10 business days total).
Processing Times by Payment Method
- Credit/Debit Cards: 5–10 business days
- Bank Transfer: 7–14 business days
- Cryptocurrency: Contact support for assistance
Mobile App Store Refunds
If you purchased through a mobile app store, different refund policies may apply:
Apple App Store
- Request refunds through Apple's support system
- Visit reportaproblem.apple.com
- Apple's refund policy applies
- We can assist with the process if needed
Google Play Store
- Request refunds through Google Play Console
- Visit play.google.com/store/account
- Google's refund policy applies
- Contact us for additional support
Our support team can guide you through the app store refund process and provide any necessary documentation.
Subscription Cancellation
Understanding the difference between cancellation and refunds:
Cancellation Process
- Cancel anytime through your account portal
- Service continues until end of billing period
- Receive confirmation email
- No automatic renewal
Important Notes
- • Cancellation ≠ immediate refund
- • You keep access until period ends
- • Can reactivate anytime
- • Data remains secure
Billing Disputes & Chargebacks
Please Contact Us First!
Before initiating a chargeback with your bank or credit card company, please contact our support team. We can often resolve billing issues quickly and avoid the complications of chargeback disputes.
Common Issues We Can Resolve
- Duplicate charges, incorrect billing amounts
- Unwanted subscription renewals
- Currency conversion issues
- Billing cycle confusion, promotional code problems
Chargeback Consequences
- Account may be suspended during dispute
- Additional fees may apply
- Longer resolution time than direct refund
- May affect future payment processing
Special Circumstances
We handle exceptional situations with care and flexibility:
- Medical or Family Emergencies: We may consider refunds beyond 7 days for documented medical emergencies or family crises. Contact support with relevant documentation.
- Service Outages: If we experience significant service outages that affect your ability to use KloxVPN, we may offer prorated refunds or service credits.
- Legal Restrictions: If VPN services become illegal in your jurisdiction after your purchase, we may consider refunds on a case-by-case basis.
- Technical Incompatibility: If our service is fundamentally incompatible with your device or network and our support team cannot resolve the issue, we may offer a refund.
Contact Us About Refunds
Our billing and refund team is here to help:
Billing Support
[email protected]WhatsApp, Call, SMS: Available 24/7 · Priority support for billing issues
We respond to all refund requests within 24 hours and process approved refunds within 3 business days. Funds typically appear in your account within 5–10 business days.