Agreement to Terms
By accessing and using KloxVPN services, you accept and agree to be bound by the terms and provisions of this agreement. These Terms of Service ("Terms") govern your use of our VPN service, website, and mobile applications operated by Secuno LLC.
If you do not agree to abide by these terms, please do not use this service. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting.
By using KloxVPN, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Service Description
KloxVPN provides Virtual Private Network (VPN) services that allow users to:
- Encrypt internet traffic and protect online privacy
- Access geo-restricted content and websites
- Secure connections on public Wi-Fi networks
- Browse the internet anonymously
- Connect multiple devices simultaneously
Our service is provided "as is" and we make no warranties regarding uptime, speed, or availability, though we strive to maintain the highest quality of service.
User Accounts and Registration
Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
- One account per person; multiple accounts are not permitted
- You are responsible for all activities that occur under your account
Account Security
- Use a strong, unique password for your account
- Do not share your account credentials with others
- Notify us immediately of any unauthorized use of your account
- We are not liable for losses resulting from unauthorized account access
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a security risk to our service or other users.
Acceptable Use Policy
You agree NOT to use KloxVPN for:
- Illegal activities or violations of local, state, or international laws
- Copyright infringement or intellectual property violations
- Distributing malware, viruses, or other harmful software
- Spamming, phishing, or fraudulent activities
- Harassment, threats, or abusive behavior
- Accessing or attempting to access unauthorized systems
- Interfering with or disrupting our service or servers
- Reselling or redistributing our service without permission
- Activities that violate others' privacy or rights
- Any activity that could harm minors
Enforcement
Violation may result in: warning or account suspension; immediate termination; legal action if required by law; cooperation with law enforcement agencies.
Payment Terms and Billing
Subscription Plans
- Monthly, annual, and multi-year subscription plans available
- All prices are listed in USD unless otherwise specified
- Prices are subject to change with 30 days notice
- Free trial periods may be offered at our discretion
Payment Processing
- Payments are processed by third-party payment processors
- We accept major credit cards and cryptocurrency
- Subscriptions automatically renew unless cancelled
- You authorize us to charge your payment method for recurring fees
7-Day Money-Back Guarantee
We offer a full refund within 7 days of your initial purchase if you're not satisfied.
- Refunds are processed to the original payment method
- Refund processing may take 5–10 business days
- You can cancel your subscription at any time
- Service continues until the end of your billing period after cancellation
- No refunds for partial months or unused time after 7 days
Service Availability and Limitations
Service Uptime
- We strive for 99.9% uptime but do not guarantee continuous availability
- Scheduled maintenance may temporarily interrupt service
- We will provide advance notice of planned maintenance when possible
- Emergency maintenance may occur without prior notice
Connection Limits
- Up to 5 simultaneous device connections per account
- Unlimited bandwidth and data transfer
- Server switching is unlimited
- Connection speeds may vary based on location and server load
Our service may not be available in all countries due to local laws and regulations. Users are responsible for ensuring their use of VPN services complies with local laws.
Privacy and Data Protection
Your privacy is fundamental to our service. Please review our Privacy Policy for detailed information about:
- Our strict no-logs policy
- Data encryption and security measures
- Information we collect and how we use it
- Your rights regarding personal data
Intellectual Property Rights
Our Intellectual Property
- KloxVPN name, logo, and branding are our trademarks
- Our software, applications, and website content are protected by copyright
- You may not copy, modify, or distribute our proprietary materials
- You receive a limited license to use our service for personal use only
User Content
- You retain ownership of content you transmit through our service
- We do not monitor, store, or access your transmitted content
- You are responsible for ensuring you have rights to transmit content
- You must not transmit copyrighted material without permission
We comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please contact us with a detailed DMCA notice at [email protected].
Disclaimers and Warranties
IMPORTANT DISCLAIMERS
- Our service is provided "AS IS" without warranties of any kind
- We do not guarantee uninterrupted or error-free service
- Connection speeds and server availability may vary
- We are not responsible for third-party content or services
- VPN effectiveness may vary based on your location and ISP
Users are responsible for complying with all applicable laws. We do not provide legal advice regarding VPN usage. Some countries restrict or prohibit VPN usage. You use our service at your own risk and discretion.
Limitation of Liability
LIABILITY LIMITATIONS
- Our total liability is limited to the amount you paid for the service
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for data loss, business interruption, or lost profits
- We are not liable for actions of third parties or external factors
- These limitations apply to the fullest extent permitted by law
Indemnification
You agree to indemnify and hold harmless KloxVPN, Secuno LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from: your use of our service; your violation of these terms; your violation of any third-party rights; any illegal or unauthorized use of your account.
Dispute Resolution and Governing Law
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming.
Dispute Resolution Process
- Direct Communication: Contact our support team to resolve issues informally
- Mediation: Attempt resolution through mediation if direct communication fails
- Arbitration: Binding arbitration for unresolved disputes (where legally permitted)
Where legally permitted, you agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.
Mobile App Terms (App Store Compliance)
- These terms apply to mobile apps downloaded from app stores
- App store terms and conditions also apply to your app usage
- App stores are not responsible for our app or service
- Contact us directly for app-related support, not the app store
- Subscription purchases are processed through app stores; app store refund policies apply
- Manage subscriptions through your app store account settings
Termination of Service
User Termination: You may cancel your account at any time through your account settings. Cancellation stops future billing but service continues until period end. You can request account deletion and data removal.
Our Right to Terminate: We may terminate accounts for: violation of these Terms; illegal or abusive use; non-payment of fees; fraudulent activity or chargebacks; threat to service security or stability.
Effect of Termination: All rights to use our service immediately cease. Outstanding fees remain due. We may delete your account data after termination. Provisions regarding liability and disputes survive termination.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time. When we make changes:
- We will update the "Last updated" date at the top of this page
- We will notify users via email for significant changes
- We will post a notice on our website and apps
- Changes become effective 30 days after notification
Continued use of our service after changes constitutes acceptance of the new terms. If you don't agree with changes, you may cancel your account.
Miscellaneous Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and KloxVPN.
- Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
- No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
- Assignment: We may assign our rights and obligations. You may not assign your rights without our written consent.
- Force Majeure: We are not liable for failure to perform due to circumstances beyond our reasonable control (natural disasters, war, terrorism, government actions).
Contact Information
If you have any questions about these Terms of Service, please contact us:
Company
Secuno LLC
30 N Gould Ste, Sheridan, Wyoming, USA - 82801
We will respond to all legal inquiries within 5 business days, or sooner as required by law.