We keep commercial facts upfront: consumer pricing reference is $2.83/month on the yearly plan with 7-day money-back on your first purchase; partner economics live on /white-label and /reseller.
This page is for founders, agencies, and IT shops packaging Klox under their own name. It is not a consumer setup guide — end users still download your app build and press Connect.
White-label VPN partners often ask how Support Macros fits next to a branded Klox client. Short answer: branding, billing, and support are yours; the tunnel is still WireGuard, OpenVPN, OpenConnect, and Shadowsocks on five devices.
Support Macros may appear in your stack — website, comments, installers, or admin tools. None of that replaces the VPN protocol or adds a secret "Support Macros mode" inside the tunnel.
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What Support Macros is in your stack
It is not a request for a new protocol. Klox white-label ships the same four-protocol core consumers get.
When unsure, link to /white-label instead of improvising specs in sales email.
Partners grep builds, store listings, and support macros for strings like `Support Macros`. That is a packaging question: does the name still ship, should it be renamed, or removed?
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
Store reviewers compare screenshots to real behavior. Mislabelled `Support Macros` strings are an easy rejection reason.
- 1Skim the diagram above.
- 2Do the numbered steps once on your real network.
- 3Use the FAQ if a sentence was too long.
- 4Follow one related article — not ten tabs.
How to read this page
| Macro | One outcome | Do not mix in | Link |
|---|---|---|---|
| Connect failed | Handshake again, protocol fallback | Refund, city shopping | KB can't-connect |
| Five seats full | Remove a device or wait | Raise the cap, family SKU you did not sell | KB device limit |
| Portal vs store billing | Which desk owns the money | Web refund on an Apple charge | Cancel / refund pages |
| Kill-switch deadlock | Restore a path to the network | Try France, rate us | KB kill switch |
| Screenshot ask | A crop of glass | Full desktop, leak-test with home IP | Redaction rules |
One outcome per paste. Mix refund and reconnect and you will do both by accident.
— KloxVPN operator notes
Cloudflare Learning: What is a VPN?
Store vs tunnel
App Store screenshots and Play listing text are marketing surfaces. The tunnel handshake is engineering. Keep tickets separated.
When unsure, link to /white-label instead of improvising specs in sales email.
When users mention Support Macros
If a subscriber cites `Support Macros` in a ticket, clarify whether they mean your website, your installer, or a VPN error message.
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
What the tunnel still does
Regardless of brand paint, the client wraps traffic the same way: encrypted tunnel to your chosen server, DNS through the tunnel when configured, kill switch optional per platform.
Store reviewers compare screenshots to real behavior. Mislabelled `Support Macros` strings are an easy rejection reason.
Do not promise features Klox does not ship — extra protocols, unlimited devices beyond plan limits, or compliance badges you cannot show.
When unsure, link to /white-label instead of improvising specs in sales email.
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
Device cap
five devices per subscription is still enforced. Your pricing page should say so clearly.
Run quarterly content audits on blog posts that mention `Support Macros` so partners do not contradict each other.
Protocol choice
WireGuard first, OpenVPN fallback — same as consumer. Document that in partner FAQs.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Branding checklist around Support Macros
When unsure, link to /white-label instead of improvising specs in sales email.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Keep /download logic in mind: consumer links on your domain should point to your build, not klox.app, unless that is intentional.
Reseller and white-label paths differ; pick one story on your homepage.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Comments and CMS plugins
Some partners embed comment systems or CMS tools named `Support Macros`. That is website plumbing, not VPN configuration.
Reseller and white-label paths differ; pick one story on your homepage.
2FA and admin panels
Protect reseller panels separately. See admin 2FA checklist if you have not locked down logins.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Support scripts that work
Ask: OS, app version, protocol, and whether Connect ever worked on another network. Only then dig into build strings like `Support Macros`.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Run quarterly content audits on blog posts that mention `Support Macros` so partners do not contradict each other.
When unsure, link to /white-label instead of improvising specs in sales email.
Refund policy
Mirror 7-day money-back on your first purchase in your terms or explain differences in writing before checkout.
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
Launch week
Use launch checklist so `Support Macros` questions do not land on day one.
When unsure, link to /white-label instead of improvising specs in sales email.
What not to promise
White-label is speed to market with a proven tunnel — not a license to invent physics.
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
No invented "Support Macros encryption." No secret city counts. No SOC 2 badge unless you actually hold one.
Point enterprise buyers to /trust-center for what Klox publishes today, then add your own policies honestly.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Competitor comparisons
Compare features you ship. Avoid review-farm copy; it ages badly and triggers store rejection.
Store reviewers compare screenshots to real behavior. Mislabelled `Support Macros` strings are an easy rejection reason.
Next step
Talk to sales via /white-label when you are ready to ship glass with your logo.
Partners win when support scripts are boring and accurate. Excitement in copy usually means someone promised a protocol feature that does not exist.
Release checklist when Support Macros appears in builds
Update release notes if `Support Macros` is user-visible.
Confirm billing pages still mention five devices and refund policy accurately.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Archive old screenshots so marketing does not resurrect retired strings.
When unsure, link to /white-label instead of improvising specs in sales email.
App review
Apple and Google reject inconsistent VPN claims. Keep copy aligned with actual protocols.
When unsure, link to /white-label instead of improvising specs in sales email.
Versioning
Tag builds that change `Support Macros` so support can map tickets to releases.
Document which version removed or renamed `Support Macros` so SEO pages like this one stay truthful.
Partner FAQ snippets
Q: Does `Support Macros` change encryption? A: No. WireGuard, OpenVPN, OpenConnect, and Shadowsocks still powers the tunnel.
Q: Refunds? A: Honor 7-day money-back on your first purchase or publish your own policy clearly.
Q: Do we operate servers? A: You brand and support; infrastructure follows your Klox agreement.
When unsure, link to /white-label instead of improvising specs in sales email.
Q: Where is pricing? A: You set retail; reference $2.83/month on the yearly plan only if you mirror consumer tiers.
Sales
Point enterprise buyers to /trust-center for published policies.
Run quarterly content audits on blog posts that mention `Support Macros` so partners do not contradict each other.
Reseller
Reseller program if you want volume without full white-label.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Long-term maintenance
Reseller and white-label paths differ; pick one story on your homepage.
When Klox updates core apps, regression-test your branded build before wide release.
Keep a single internal doc listing approved product claims.
Keep marketing, engineering, and support in one thread when `Support Macros` changes. Silent renames cause refund spikes.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Branding
Reseller and white-label paths differ; pick one story on your homepage.
Contact
White-label for partnership questions.
Your brand promise should match Klox capabilities: WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, honest refund language.
Key Takeaways
White-label · Launch checklist · Download reference app
Key takeaway: Support Macros is part of your brand or stack — not a new tunnel protocol. Klox white-label still ships WireGuard, OpenVPN, OpenConnect, and Shadowsocks on five devices.
Document naming decisions, split support tickets, and do not promise features the core app does not have.
Related Resources
Launch your branded VPN
KloxVPN — WireGuard, OpenVPN, OpenConnect, and Shadowsocks, five devices, $2.83/month on the yearly plan. 7-day money-back on your first purchase.
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KloxVPN Team
Experts in VPN infrastructure, network security, and online privacy. The KloxVPN team has been building and operating VPN services since 2019, providing consumer and white-label VPN solutions to thousands of users worldwide.